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    Customer Success Manager

    Utrecht, Utrecht, Netherlands€3,200 - €5,000 per monthSales

    Job description

    Why Trunkrs 💚💜
    Trunkrs is a truly sustainable tech-logistics company that aims to reduce the footprint of online shoppers. Its smart and flexible delivery service places the recipient at the heart and ensures fewer unnecessary trips. We are the very best in the market and we will keep it that way, as our customers expect the best delivery service


    Your mission
    Your mission is to turn our customers into dedicated Trunkrs ambassadors. They will stay with us for years, entrust all their business to us, and enthusiastically spread the word about the benefits of working with Trunkrs. As a Customer Success Manager, you will be responsible for building and managing existing customer relationships. Increase revenue and margin per customer and make sure we maintain a healthy customer retention rate.

    This role is a great fit for a result-driven, data-oriented leader with a strong background in account management within a high growth scaleup environment preferably within Saas, e-commerce.


    Responsibilities

    • Maintaining contact with existing customers to ensure their satisfaction and identify new business opportunities

    • Analyzing the results: Based on this, you identify opportunities for improvement and develop strategies to achieve our sales objectives

    • Keeping track of customer data and keeping it up-to-date in our CRM system

    • Actively address customer churn risks and implement strategies to retain Develop and implement customer success plans, outlining goals, milestones, and strategies to help customers achieve their objectives. Proactively engage with customers to understand their needs, challenges, and goals, and identify opportunities to drive value and maximize their success.

    • Identify opportunities to increase the "share of wallet" among existing customers by understanding their needs and upselling additional products or services that align with their goals.

    • Keeping track of customer data and keeping it up-to-date in our CRM system

    Output

    • You will be responsible for keeping our customers happy and limiting our churn to 1% per month.

    • Maximize business value per customer (15% increase of the share of wallet).

    • Promoting the benefits of our digital features to our customers and increasing revenue/margin per customer.

    Job requirements


    • Bachelor's degree preferable in a commercial direction

    • Strong organisational skills: As a customer success manager, you often deal with multiple clients and projects simultaneously. Therefore, it is important that you can plan, prioritise, and organise effectively

    • Analytical

    • Strong communication skills and a customer-oriented approach

    • Demonstrable success in managing a portfolio of key accounts

    • Creative and commercially oriented

    • You are available to work 32-40 hours per week

    • You are fluent in both Dutch and English

    What you get

    • Work experience in a dynamic scale-up with many development opportunities.

    • Make a real impact on the sustainability and improvement of a rapidly growing sector.

    • A salary between €3200 and €5000 gross per month based on 40 hours.

    • Unlimited vacation days.

    • €40 per month work-from-home allowance.

    • €1000 to set up your home office.

    • Macbook + necessary equipment.

    • 4% of your annual salary flexible budget for pension and/or learning.

    • Personal health budget.



    Our core values

    We Care:
    You care for the planet, your colleagues, your team members, and our customers. You aspire to understand and put your own ego aside.
    We have Fun:
    You know how to celebrate, and you celebrate together. Both in big and in small things you are looking for creative and unique ways to share the fun with your team.
    We change:
    The market is continuously changing, and so are you. Inflation, viruses, or current affairs are not an excuse but a drive
    We are down to earth:
    You tell it like it is. It’s not about you, it’s about us.
    We own:
    You take complete ownership of your targets. You know when to ask for help, change the route, and fuck up too.



    Recruitment process:



    1. Start by submitting your job application.

    2. Our HR team will carefully assess your resume and your motivation for joining Trunkrs.

    3. Engage in a 30-minute discussion with our Recruiter.

    4. Experience Trunkrs Day, an opportunity for us to meet you in person, delve into your accomplishments and skills through Topgrading interviews, and enjoy a delightful, informal lunch to recharge.

    5. Kindly assist us by coordinating a few reference calls to ensure you're the missing piece Trunkrs is looking for.

    6. Expect to receive an offer from us!



    We are committed to promoting diversity and inclusivity in our workplace. We believe that a diverse team brings a range of perspectives and strengths that can help us achieve our goals.


    We encourage you to apply even if you do not tick all the boxes in our vacancy



    We look forward to meeting you!

    💚💜 The Trunkrs Team


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